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shipping & returns

SHIPPING POLICY

All orders will ship within 3-5 business days from the date of payment. All packages will be sent via USPS. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.

All orders are sent via standard mail, unless noted otherwise. Notify the seller prior to making the purchase, if priority or first class mail is preferred.

If the shipping address is different from the address provided through dyingbreedsf.com, please contact the seller prior to payment. If the dyingbreedsf.com addresses are different, and no special instruction has been provided, Dying Breed will send the order to the address provided through dyingbreedsf.com.

​​RETURN & EXCHANGE POLICY​

effective date: 12/1/2025

general Policy

All sales are final. This is our standard policy for all purchases made through our online store and physical retail location. We stand behind the quality of our products and are committed to ensuring customer satisfaction when issues arise due to our error or handling.
 

return eligibility

While our general policy is that all sales are final, we recognize that certain circumstances warrant exceptions. We accept returns and provide refunds in the following situations:
 

eligible returns

Returns and refunds will be granted when:

  • Damaged Merchandise: Products that are damaged during our handling or prior to shipping

  • Company Error: We shipped the wrong item to you

  • Order Fulfillment Mistakes: Your order was processed incorrectly due to an error on our part

  • Any Other Company Wrongdoing: Issues directly caused by our company's mistake or negligence
     

non-eligible returns

We do not accept returns or provide refunds for:

  • Change of mind or buyer's remorse

  • Items you no longer want or need

  • Personal preference changes

  • Any issues not directly caused by our company
     

our commitment to you

We take full responsibility for any mistakes or errors made by our company. If we have made an error or if your merchandise was damaged due to our handling, we will work with you to find the best solution. This may include a full refund, replacement, or store credit, depending on the circumstances and your preference.
 

how to Process a return

If you believe your purchase qualifies for a return under the eligible categories listed above, please follow these steps:
 

in-store returns

Visit our physical retail location with your proof of purchase and the item(s) in question. Our staff will assess the situation and process your return if eligible.
 

online returns

Contact our customer service team at [insert email/phone] within [insert number] days of receiving your order. Please provide:

  • Your order number

  • Photos of damaged merchandise (if applicable)

  • A detailed description of the issue

Our team will review your claim and provide instructions for returning the item if your request is approved.
 

Processing time

Approved refunds will be processed within 7-10 business days and credited back to your original payment method. Shipping costs for returning eligible items will be covered by our company.
 

questions?

If you have any questions about our Refund and Return Policy, please contact us at (415) 559-3499. We are here to help and ensure your shopping experience meets your expectations.

Thank you for shopping with us. We appreciate your business and understanding of our policies.

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